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Frequently Asked Questions

Where are you located?
2202 S. 11th St., Suite 150 in Trabert Hall. See our map under "Building Map".
How do I apply for General Assistance?
A formal application is required. You may pick-up an application in our office, download one from our web page, or call and we will mail one to you.
What documentation is needed?
The required documentation will depend on the type of assistance being requested. In most instances, our Intake Caseworker will review the application on the day it is received and mail a checklist of required documents to the applicant. The required documentation must be returned within the time frame indicated.
How long does the application process take?
The application process can take anywhere from 2 to 30 days depending on how responsive the applicant is when additional documentation is requested. State statutes require that a decision on all applications for general assistance be made within 30 days of the submission of the application.
What services do you offer?
We can provide assistance with:
  1. Food;
  2. Shelter (including deposit, rent and utilities);
  3. Assisted living (cannot be authorized without a written statement from a physician indicating the client is in need of the level of care provided by an assisted living facility);
  4. Medical care provided through the Primary Health Care Clinic or authorized by a Clinic Physician;
  5. Transportation;
  6. Non-food necessities (including household supplies and personal care items);
  7. Clothing;
  8. Cremation/Burial expenses;
  9. COBRA or other health insurance payments.
For many of our services we have guidelines that establish a maximum amount for the type of assistance being provided. Many of these same services can be obtained through other agencies or through other programs and when available, that agency or service must be utilized.
What about health care? Can I still use my own Doctor?
In most cases, no. Primary Care services are provided by the Health Department. All behavioral health services are provided by the Community Mental Health Department. Referrals to outside providers will be completed and approved when the services required are beyond the capabilities of these two agencies.
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