Support Services Division
The Support Services Division is located in the Justice and Law Enforcement Center at 575 S 10th Street, Lincoln, Nebraska, and is commanded by Captain Tommy Trotter. This division is charged with: processing all official reports; maintaining the records management system; processing criminal history information requests and managing the release of reports and records; monitoring of building security after hours; processing of incoming arrest warrants and detainers; processing handgun permits; managing the sex offender registry; the service of civil process; execution of court orders pertaining to judgements and civil matters; execution of writs of assistance and restitution; the conduct of sheriff’s sales; the collection of delinquent property taxes pursuant to distress warrants; receipt of fees and maintenance of financial records pertaining to these matters.
One of the primary functions of the Administrative Support Division is records processing. The Records Office is open to the public during normal business hours Monday through Friday, 8 a.m. to 4:30 p.m, where copies of accident and other public information reports may be obtained at the law enforcement records desk.
Common Applications & Records
The application form for the required permit to purchase a handgun may be completed and submitted at the desk during the same times. A nominal fee is charged for these services. Convicted sex offenders required to register must appear in person at the LSO/LPD Service Desk to complete the necessary documentation. Sex offender registrations are conducted Monday through Friday 8 a.m. to 4 p.m.
Criminal history record checks are available at the Sheriff's Office service desk. A criminal history request form (PDF) is available for advanced download. For more detailed information about these records request visit the criminal history page.
Staffed twenty-four hours a day, seven days a week, one records supervisor and twelve highly trained "Records System Specialists" (RSS), transcribe thousands of dictated reports and statements and make data entry from various reports into the local CJIS (Criminal Justice Information System) network a year. The RSSs are also TELEX certified and operate the Sheriff's Office, Nebraska Law Enforcement Telecommunications System (NBLETS) terminal, a statewide teletype network and data bank connected to the national system (NLETS).
Law enforcement agencies utilizing this system may communicate with one another and enter certain "wanted information" into a data bank. Through electronic queries made by officers on the street, stolen vehicles are located and wanted persons arrested. Records system specialists also perform receptionist duties after-hours and assist the public at the LSO/LPD Service Desk during normal business hours.
Modern law enforcement agencies rely heavily on the use of computers and computer applications. The Sheriff's Office has an in-house programmer for the Criminal Justice Information System computer it shares with the police and other local criminal justice agencies. In addition to programming sheriff's applications, the Systems Manager coordinates access to other computer systems through networks, provides internet programming, retrieves information for statistical analysis, and sits on various committees seeking Sheriff's Office data.
The Sheriff’s Office uses over one hundred personal computers (PCs) and Mobile Data Computers (MDTs) to complete the daily operations of the Office. The Sheriff’s Office employs a Computer Systems Technologist to answer daily support issues with PCs/MDTs and ensure that all software is maintained and up to date. The Technologist simultaneously maintains an accurate inventory of all computer assets for tracking.
This position is also heavily involved in maintaining computer data servers for the ever-increasing amount of digital audio and video evidence which is stored. The Technologist serves on a number of different committees seeking new methods to decrease the cost of digital storage in the future. Research, planning and testing is also performed on the constantly changing technology directly effecting our deputies working in the field.
Civil Division Support
Computer entry and preparation for service is performed on the papers by the RSS's in addition to their other service desk responsibilities. The Office handles thousands of civil papers from courts of multiple jurisdictions.
The papers are then forwarded to uniform personnel to complete service delivery. Upon completion of service attempts, papers are returned to the Support Services for final processing. A return of service document is prepared and e-filed or sent to the originating court.