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1. Can I pay the custodial parent directly, without going through the Payment Center?

If you pay the custodial parent directly, there is no accounting of the payment on the official court record. Several enforcement actions could be initiated against you and the court could determine that the direct payments were gifts and not child support payments. Further, your court order very likely requires you to pay through the Payment Center.

2. How am I supposed to pay my child support while I am incarcerated?

While you are incarcerated, your obligation will continue to add up each month. If you are unable to make full payments as court ordered, the balance will accrue, and interest will apply to the arrearage. When you are released, you will need to begin making payments to the monthly support amount in addition to something towards the arrears balance. During your incarceration, we may garnish your employment income or inmate stipend if you have a source of income.

3. Where do I pay my monthly payment?

Mailing address:
Nebraska Child Support Payment Center (NCSPC)
P.O. Box 82600
Lincoln, NE 68501-2600

NCSPC Website: https://childsupport.nebraska.gov/ncp/

There is also a payment kiosk in Lincoln located at 421 S. 9th Street, Suite 137. It is available from 6:00 am until 8:00 pm central time, Monday through Friday. For additional information on paying child support and for additional payment options, please refer to the Nebraska Child Support Website.

4. How do I check if any payments have been received on my case?

Payment information may be generated through the Nebraska Child Support Customer Call Center at (402) 441-8715 or (877) 631-9973 (toll free). For additional information on receiving child support, please refer to the Nebraska Child Support Website.

5. If my paycheck has child support withheld and I think it is too much, what do I do?

Contact the Nebraska Child Support Customer Call Center at (402) 441-8715 or (877) 631-9973 (toll free).

6. If the person responsible for paying child support doesn't pay, who will pay the support owed to me?

No one other than the court ordered person responsible is legally obligated to pay the child support.

7. What agency sends my child support payment to me?

The Nebraska Child Support Payment Center, operated by the Nebraska State Treasurer. For additional information on receiving child support, please refer to the Nebraska Child Support Website.

8. If the payor makes a child support payment, will I receive the entire amount paid?

It depends on how much was paid, what public assistance you are receiving for the minor child(ren), and if the payor has other cases. If the payor has other cases, money will be applied first to the case(s) that have current monthly support obligations, then towards arrearages owed, then towards interest. If a payor has more than one order, payments are distributed proportionately across all orders unless a lawful exception exists.

9. What is a notice to withhold income?

A notice to withhold income is an administrative notice sent by to the employer of the person responsible to pay child support, ordering the employer to withhold a certain amount of money from the person's paycheck for each pay period. The notice includes the amount to be withheld and the address to remit the payment.

10. What if I don’t want to pay my child support through income withholding from my paycheck?

Nebraska law requires that child support be collected through income withholding, regardless of whether or not there is a past due balance. The only exception to this is enrolling in Auto-Bank Withdrawal, which would have child support payments deducted directly from your bank account. Not every case is eligible for this option. To see if your case qualifies, contact the Nebraska Child Support Customer Call Center at (402) 441-8715 or (877) 631-9973 (toll free).

11. Who do I call if I have information about the person responsible for making the child support payments?

All information may be given to the Customer Service Representatives at the Nebraska Child Support Customer Call Center at (402) 441-8715 or (877) 631-9973 (toll free). This information will be given electronically to the enforcing agency.